Dear Collaborative: Frequently Asked Questions (FAQs)

Q1: Where can I get the manuals and rating sheets in English and the County’s threshold languages?

A1: The Birth-24 manuals and rating sheets have been translated into the county’s threshold languages. (Please visit Manuals & Scoresheets - ALAMEDA TCOM COLLABORATIVE) to access these documents, which are downloadable in MS Word. At this time, the IP-CANS manual is only in English, but the rating sheets have been translated into Spanish. The County is working to get the IP-CANS and rating sheets translated into the county’s threshold languages. Stay tuned. 
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Q2: Why can’t I create an assessment in Objective Arts?

A2: There can be multiple reasons you may not be able to create an assessment in OA. For example: Missing/Expired/Invalid Certification. Check to see that your CANS certification is “Valid.” If your certification has expired, please recertify as soon as possible.

When a certification expires, that user account is deactivated by the Praed Foundation after 90 days. If you need assistance to reset their password or reactivate the account, they may contact Praed support at [email protected]. 
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Q3: Is there a way to print ONLY the IP-CANS questions? 

A3: In Objective Arts, you can select a new print option from the drop-down on the lower left corner of the screen. You can select print and “IP-CANS Scoresheet”. Please print “IP-CANS Scoresheet” if a placing Agency (Probation or Child Welfare) requests a copy of the CANS. See the screenshot below:

​Q4: Did you miss the new ACBHD memo regarding Indirect Note Updates in Clinician’s Gateway: ​

A4: The Indirect Note template was updated to work the same way as an individual (direct) note template, where a user selects a client first and then a program. In addition, logic was added to allow a user to finalize and transfer an Indirect Note to SmartCare using the AAA/Indirect Client, but retain the actual Client Identification in Clinician’s Gateway for medical record continuity.
 
The memo was sent out via email on March 10, 2026. For questions about this memo, please contact Information Systems Support, [email protected].
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