Dear Collaborative: Frequently Asked Questions (FAQs)

Q1: If my agency transitions from using the Alameda County CANS 0-24 to the California Integrated Practice (IP) CANS, do I need to certify in the CA IP-CANS right away?

A1a: No. In this scenario, your Alameda County CANS 0-24 certification is sufficient. Plan to certify in the CA IP-CANS after your current certification expires.
A1b: For best practice, you should certify in the CANS version your agency is currently using. If your agency continues to use the Alameda County CANS 0-24, you should certify in the Alameda County CANS 0-24.

​[See previous Newsflash for more info on this.]

Q2: If I get certified in the CA IP-CANS, will my certification automatically sync to Objective Arts (OA)?

A2a: Yes! It will automatically transfer to OA.  
A2b: If your certificate does not automatically sync, please check that your staff ID/ SmartCare ID number is entered correctly on OA and Schoox/TCOM Training. If not, please correct the information. 
A2c: Every user can manually transfer their certification to OA following the steps below:

• Click on the top right corner ‘Certificates’, select ‘Import Schoox Certificate’, scroll to the bottom of the page and select the box ‘I agree to import certifications only from my own Schoox account’.

Consult w/ your supervisor, agency CANS point persons, and [email protected] as needed. 

Q3: For all Alameda providers, will Schoox/TCOM Training be adding a course for the CA IP-CANS, including supporting materials/manual? 

A3: Yes. Training materials are available on Schoox/TCOM Training under the California, Behavioral Health-Alameda bundle. You’ll see three courses to choose from (see screenshot below).

• If you want to certify or re-certify in the CA IP-CANS, please enroll in the California Integrated Practice CANS course.
• If you want to certify or re-certify in the Alameda County CANS 0-24, please enroll in the Alameda County CANS 0-24 course.

Q4: If using Objective Arts for CANS data entry, how will I know which questions are required (CA IP-CANS items)?

A4: All CA IP-CANS questions are required for submission and will have an asterisk* next to the category/question. If the question does not have an asterisk*, it is optional.

Q5: Will the CSV upload format change, and will Objective Arts still accept all CANS scores?

A5: The CSV format will not change. OA will accept all CANS scores, including optional ones (additional Alameda County CANS 0-24 items).

Q6: What are the client age ranges for the CA IP-CANS?

A6: 0-5 (Early Childhood Module), 6-20. Alameda providers are required to complete CANS for children/youth ages 0 up to 21.

• For children ages 0-5, in either CANS version, you only need to complete the 0-5 module/0-5 items (which include, in part, Potentially Traumatic/Adverse Childhood Experiences). ​

CANS Manuals & Scoresheets!