Dear Collaborative-CANS/ANSA Frequently Asked Questions (FAQs)

Question 1 (CANS/ANSA Support):
Dear Collaborative,
I’m a supervisor supporting staff who utilizes the CANS and ANSA tools. Is there someone we can contact when we have CANS/ANSA questions?

Answer 1: Yes! All Alameda County providers are welcome to bring questions to CANS/ANSA Office Hours. The Alameda TCOM Collaborative, consisting of Community Based Organization (CBO) and Alameda County Behavioral Health staff, hosts office hour sessions where providers, supervisors, and managers can drop in for questions. All CANS/ANSA questions are welcome! See the latest flyer for more information on schedule and registration.

The Alameda TCOM Collaborative also provides consulting/coaching services. Feel free to reach out to find out if your organization already has an assigned coach or inquire about free consulting services. Coaches can answer specific CANS/ANSA questions, help to assess needs, and share training offerings on specific CANS/ANSA topics (e.g. certification, engagement, data & reporting).

For more technical CANS/ANSA account or certification related questions, feel free to contact TCOM Support: support@tcomtraining.com.

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CANS/ANSA Office Hours Flyer

INQUIRE ABOUT CONSULTING

Question 2 (Tips for Transferring Certifications):
Dear Collaborative,
Is there an easier way to help individual providers who are having difficulty transferring their certification in Praed? It would be great to have a tip sheet to help navigate the workflow.

Answer 2: Great idea! In response to your question, we created a tool!

Tips for Transferring Certification

Question 3 (Strengths & Needs Action Levels):
Dear Collaborative,
It can be challenging to explain to staff I supervise or clients/caregivers I work with the difference between strengths and needs action levels. Do you have any tools or visuals?

Answer 3: Yes! In response to your question, we updated the tool: CANS Needs & Strengths Iceberg. It provides a visual that we’ve found helpful when explaining the different action levels for strengths and needs. It uses the iceberg visual to show that 2s and 3s often need attention of some type, as both indicate a significant need or a lack of strength in a particular area.

CANS Needs & Strengths Iceberg

Question 4 (Objective Arts Support):
Dear Collaborative,
I have so many Objective Arts (OA) questions! Can you please share any resources you have?

Answer 4: Yes! Per Jessica Vigil, Alameda County Behavioral Health, Objective Arts (OA) users can find more information/resources on the Alameda County Behavioral Health Care Services (BHCS) Provider Website: BHCS Providers Website (acbhcs.org).

Click on the CANS/ANSA tab and select Objective Arts (OA) Resources. You can find the OA Training Manual, how to edit profiles, OA video links, and CSV Upload formats (for agencies that want to become an uploading agency).

Additionally, see some common questions and answers below:

1. How do I login into Objective Arts?: Your username is your staff ID/Insyst number. If you do not know your password, click on “forgot password” to create a new password.
2. How can I approve my own CANS/ANSA?: Have a conversation with your supervisor to discuss changing your settings on Objective Arts. The role needs to change from Clinician to Senior Clinician.
3. My OA account doesn’t allow me to access the CANS. What should I do?: Please check when your certification expired. During the expiration period, you can only access the PSC 35. [For questions re: CANS/ANSA recertification/account reactivation, you can contact TCOM Support: support@tcomtraining.com.

Objective ARTS RESOURCES